Terms and Conditions

Understanding the rules that govern an online casino account is just as important as knowing the games on offer. The terms and conditions at Imperial Wins set out the rights and responsibilities of both the player and the operator, covering everything from account creation and bonus mechanics to payment processing and responsible gambling. Reading through these rules before registering gives players a clear picture of what to expect and helps avoid disputes later on.

General Account Rules

Every player at the Imperial Wins website must be at least 18 years old and legally permitted to gamble from their location. New Zealand players using NZD accounts are subject to the same global ruleset that governs all registrations on the platform.

A few core account rules apply from the moment of sign-up:

• One account is permitted per person; creating duplicate or linked accounts can result in closure and forfeiture of funds.
• Registration details must be accurate and kept up to date at all times.
• The username, email address, password, and preferred currency are collected at step one of registration; NZD should be selected at this stage because currency changes after account creation are not guaranteed.
• Marketing messages are optional, but accepting the terms and confirming age 18 or over is mandatory before the account activates.
• Imperial Wins may suspend or permanently close accounts where fraud, collusion, chargebacks, third-party payments, or falsified documents are identified.

Bonus Terms and Wagering Requirements

The bonus system at Imperial Wins comes with specific conditions that affect how and when winnings can be withdrawn. Players who accept a bonus are agreeing to these conditions automatically, so understanding them in advance is essential.

Welcome Package Conditions

The welcome package is spread across three deposits and offers up to NZ$1,000 plus 150 free spins in total. Each deposit requires a minimum of NZ$20 to qualify. The cash bonus portion carries a 40x wagering requirement calculated on the deposit plus the bonus amount combined. Free spin winnings are subject to separate 25x wagering. The entire welcome package expires seven days after activation, and the maximum combined cashout from the welcome offer is NZ$1,000.

While the bonus is active, the maximum permitted bet is NZ$4 per spin or round. Standard pokies and eligible scratchcards contribute 100% toward clearing the wagering requirement. Pokies with an RTP of 96.5% or higher contribute only 30%. RNG table games contribute 8%, and most other eligible games contribute just 1%. Any withdrawal request submitted before wagering is complete will cancel the active bonus and any associated bonus winnings immediately.

No-Deposit Free Spins Terms

The 50 free spins available after email verification are awarded on Take Olympus without requiring a deposit. Winnings from these spins carry a 45x wagering requirement and are capped at a maximum cashout of NZ$170. A minimum real-money deposit of NZ$10 and completed identity verification are both required before any withdrawal of these winnings can be processed.

Recurring Promotions

Weekly promotions such as Mighty Mondays, Tuesday Feast, Victorious Wednesdays, and Noble Thursdays each carry their own minimum deposit and wagering conditions. Most weekly deposit bonuses apply 40x wagering on the deposit plus bonus total. Promotion terms, eligible games, and offer values can rotate, so the cashier and bonus panel shown after login should be treated as the controlling source of information for any active offer.

Payment Terms and Withdrawal Rules

The minimum deposit across most methods is NZ$10, while welcome bonus deposits require at least NZ$20. Trustly has a platform minimum equivalent to EUR 5. The maximum single deposit across all supported methods is the equivalent of EUR 7,000 in the account currency.

Withdrawals carry a minimum threshold of NZ$196, which corresponds to the platform minimum of EUR 100. The rolling monthly withdrawal cap is NZ$20,000 over any 30-day period. Standard processing runs for three to five business days after identity verification is approved. Requests that exceed the monthly cap may be returned to the account balance until the rolling window resets.

All deposits and withdrawals must use payment methods registered in the account holder’s own name. A conditional administrative charge of up to 15% with a minimum of NZ$10 may apply if deposit-turnover or verification requirements are not met before a withdrawal is requested.

KYC, Identity Verification, and Security Obligations

KYC checks at Imperial Wins can be triggered at any stage, though they are mandatory before a withdrawal is approved. Players may be asked to provide a valid passport, driving licence, or national identity document, alongside evidence of address such as a recent bank statement or utility bill. Payment method ownership and source-of-funds evidence can also be requested for larger or unusual transactions.

The platform uses SSL and TLS encryption across all cashier and account sessions. Deposits must come from a payment method owned by the account holder. Accounts where third-party payments, fraudulent documents, or anti-money-laundering flags are identified may be closed and balances forfeited.

Security and Player Protection

SSL Encryption and Blockchain Safety

All connections between a player’s device and the Imperial Wins platform are protected through SSL/TLS encryption. Cashier sessions, personal data submissions, and account management functions all operate under the same encrypted layer. Cryptocurrency transactions offer an additional layer of transparency through blockchain confirmation, which means deposits and withdrawals via crypto can be tracked independently on-chain.

Responsible Gambling

Imperial Wins sets the minimum gambling age at 18 and provides self-assessment tools and self-exclusion options through customer support. Because the platform does not confirm a full set of built-in player-controlled limits such as deposit caps or session timers, New Zealand players are encouraged to use bank-level or card-level spending controls alongside the platform’s support channel. Any self-exclusion request should be submitted in writing and retained by the player. New Zealand residents seeking help can contact the Gambling Helpline on 0800 654 655 or text 8006.

Fair Play Guarantee

Game outcomes across the 9,558-title catalogue are determined by certified RNG systems supplied by 52 software providers, including Pragmatic Play, Playtech, Yggdrasil, and Games Global. Live dealer games use physical dealing equipment monitored by professional dealers and camera systems operated by established studio providers. The aggregate payout estimate across the catalogue sits at approximately 95.00%, which reflects the statistical return built into the mathematical models underlying each game.

Licensing and Regulatory Status

Imperial Wins Casino is operated by ABC Interactive N.V., company number 153994, registered at Abraham de Veerstraat 9, Curaçao. The platform was issued Curaçao licence number OGL/2024/284/0863 on 13 September 2024. That licence is currently listed as revoked, meaning Imperial Wins is operating as an offshore platform without an active Curaçao certificate. Under New Zealand’s Online Casino Gambling Act 2026, offshore casinos operating before 1 May 2026 may continue during a transition period until 1 December 2026, subject to restrictions including an advertising ban. New Zealand-issued online casino licences are expected to become available in 2027. Imperial Wins holds no New Zealand-issued licence at the current time.

Jurisdiction and Governing Law

The terms and conditions are governed by the laws applicable in Curaçao. Disputes arising from account activity are subject to the jurisdiction set out in the operator’s full terms document. Players are advised to review the complete terms via the platform’s official terms page and to retain copies of any correspondence related to account activity, bonuses, or support interactions.

For any questions about account rules, bonus eligibility, or payment conditions, players can reach the support team at any time through the 24/7 live chat channel or by email. More details about how Imperial Wins handles player enquiries are available through Imperial Wins contact us.